We’ve just published a new update to Loupe with a number of defect fixes and optimizations.  The Loupe SaaS platform has already been upgraded to this release, but Loupe Desktop and on-premises Loupe Servers should upgrade at their next convenient opportunity.  This is a free upgrade for all Loupe Desktop users and for any Loupe Server under active maintenance.  Download the update now!

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If you look back at our plans for version 4 you’ll notice that rich defect tracking integration is one of our “must do” items.  We’ve had defect tracking integration for years - it predates Loupe Server.  And therein is the problem:  The extensibility API that it relies on was limited to the features available in Loupe Desktop alone.  When Loupe 3.5 came along and added Issue and Application Event tracking to the...

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Join us for the first preview of new features coming in Loupe 3.8 including new ways to rapidly find details of sessions and computers and the new support scenarios in the Web UI.

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A common support activity is reviewing the logs related to a particular user at the time they encountered difficulties. You can easily do this in Loupe for apps that are run directly by the user (client applications like most WinForms and WPF applications) but what about cases where user identity changes over the course of the app - like kiosk systems and web sites?

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As part of Loupe 3.8 development we've published all of the extension libraries for the Loupe Agent and others as open source to GitHub. From here forward we'll be developing those with you, the community, in public. Everything has the same support as always by us, so it's the best of both worlds!

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