Site Privacy Policy

Last updated: May 25, 2018

This website is owned and operated by Gibraltar Software, Inc., Suite 900 10451 Mill Run Circle, Owings Mills, MD 21117.

Gibraltar Software respects the privacy of its customers and visitors. If you wish to be removed from our database, or have any questions about the operation of our website, please write to support@gibraltarsoftware.com.

What Information is Collected?

Our website collects names, email addresses, phone numbers, company affiliation, and client IP address from visitors when that information is submitted via one of our online forms, such as our registration form, trial form, or our support form. This data may be stored by Gibraltar Software and third companies that are operating services on behalf of Gibraltar Software for our use. We do not share, trade, or sell your information to third parties outside of the processes described below.

Third Party Reason
Clearbit We provide email addresses and IP addresses to ClearBit’s Risk service for fraud prevention during the signup process.
FastSpring Loupe Service subscriptions and license purchases are processed through FastSpring’s ecommerce platform. We send email address, name, phone number, and company information to FastSpring to facilitate the process.
Freshdesk Our support system is hosted by Freshdesk and contains user and company information when a user opens a support ticket.
Intercom Intercom is a lightweight CRM we use to automate communication through live chat and email with trial users and customers.
Mailchimp When users subscribe to our newsletter their name and email address are sent to Mailchimp to be managed on an email list.
Segment We automate data exchange with Intercom and Mailchimp using Segment. The information is not stored by Segment.
Sendgrid All transactional email generated by Loupe is relayed through this service, which stores email addresses and status for diagnostic purposes.

Our website also collects non-personal data through the use of server-based “session variables,” which we use to achieve important site functionality, including the recognition of logged-in users and the secure passing of shopping cart information.

Our website uses “cookies” (a small file stored by your browser on your hard drive) to identify users of the site, facilitate certain features, and hand off information between our sites and our third-party eCommerce platform. For complete information on how our cookies are used, see our Cookies Policy.

Our web-server also records IP addresses from all visitors to our site. An IP address is a number that is automatically assigned to your computer when you use the Internet. We use IP addresses to help diagnose problems with our server, to administer our site, to analyze trends, to track user movement, and to gather broad demographic information—all for the purpose of continually improving our website and delivering personalized, custom content. IP addresses are not linked to personally identifiable information, and their collection is standard procedure in most web-server environments.

Our website uses Google Analytics. Identifiers such as cookies and app instance IDs are used to measure user interactions with a customer’s sites and/or apps, while IP addresses are used to provide and protect the security of the service, and to give us a sense of where in the world our visitors come from. For complete details on what information Google Analytics collects and how it is used, see Safeguarding Your Data

Removing Your Information from Our Sites

Registrants can un-register and remove their data using this form or by writing to the email address above.

External Content

Our website contains links to other websites. Please note that when you click on one of these links, you are entering another website, for which Gibraltar Software is not responsible.

By using onloupe.com, my.onloupe.com, support.onloupe.com, or doc.onloupe.com you signify your agreement to our privacy policy as stated above. Note that this policy may be revised periodically without notice. Please re-read this policy prior to submitting any personal information if you have concerns about how your information is being collected and used.

Disclosure as required by law

Information that is collected by or sent to Gibraltar Software may be stored and processed in the United States or any other country in which Gibraltar Software, Inc. or its affiliates, subsidiaries, or agents maintain facilities.  Gibraltar Software may disclose this information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Gibraltar Software or the site; (b) protect and defend the rights or property of Gibraltar Software and its family of websites, or (c) act in urgent circumstances to protect the personal safety of Gibraltar Software employees, users of Gibraltar Software software or services, or members of the public.

For More Information

If you’d have any additional questions regarding this policy, or any related item please contact us.

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