Loupe for the Web: Problems in Production…

The trouble with giving your software to users is, well, they use it! Of course, if that’s all they did then every thing would be fine, but they don’t, they use it in ways that you never thought of and on kit that you never tested with and then you know what happens? Right! Your software breaks and, frankly, that makes you look a bit dumb.

Don’t worry though, because we know bugs can happen anytime and any place we’ve built Loupe to help you. So, say a user experiences a bug in your software, if you’ve configured notifications, the first thing that’s going to happen is that you are going to get an email:


Now you can pick this email up from any device, it doesn’t have to be your desktop device during work hours.

Okay, looking at the email it seems we have a time out error and some sort of warning about an Active Directory Server. Hmm, time to jump onto Loupe and take a look:


In the “New Events” we can see that we have a timeout expired exception, let’s take a closer look:


Digging into it we can see that we have a NetworkConnectivityException telling us that a timeout expired. Let’s create an issue and assign it to be fixed:


But we’re not done there. If we click on “Other Session Events” we can see that there was a warning that happened at the same time:


This is a warning about an AD server taking too long to respond, since it occurred at about the same time as our exception there’s a good chance it’s related, so let’s go ahead and attach this to the issue we just created by clicking “Add to Existing Issue”


That will neatly package up all the information the engineer needs to fix this issue; and remember, you can do this from your smartphone, iPad or other web connected device.

That’s all for this post, until next time, happy coding!

Related Posts

PostSharp Diagnostics Now Supports Loupe in the Box

The latest update to PostSharp Diagnostics adds Loupe support, enabling extensive high-performance logging to be added to any .NET application with virtually no code changes. PostSharp even has a great free option for developers that complements Loupe Desktop! Read more

Loupe Agent for .NET Core Now Available

The first release of the Loupe Agent for .NET Core is also our first open source version of the Loupe Agent. This is the first step in our plan to open source the entire Loupe Agent to make it easier for anyone to extend and take advantage of what Loupe... Read more

We've Moved Loupe Service to App.OnLoupe.Com

Loupe Service now has a shorter, direct site name that's faster, anywhere in the world. Just to go App.OnLoupe.Com, the new CDN-accelerated endpoint for the Loupe Service. Your existing Agents and Loupe Desktops are unaffected by this change, but access to the web UI will be redirected to the new... Read more

Rock solid centralized .NET logging

Unlimited applications, unlimited errors, scalable from solo startup to enterprise.