Loupe Cloud-Hosted Privacy Policy

Last updated: September 20, 2016

We understand that your session data passing through Loupe Cloud-Hosted may contain sensitive information and we will treat your data with proper care.

If you subscribe to Loupe Cloud-Hosted, the session data recorded by Loupe Agent will be sent to us securely and stored in a Microsoft Azure datacenter either in the US or European Union based on your selection. If a non-US datacenter is selected your data will never be stored within the US. Any Loupe clients associated with your subscription can retrieve this data via a secure connection.

What information is collected?

The information collected by Loupe Cloud-Hosted is dependent on the way you configure and use Loupe Agent. This will include trace messages recorded by your program along with additional information about the executing process and the computer hosting your application such as the computer name and username associated with the process. You should be sure that any information you log through Loupe is in compliance your own corporate privacy policy. Often this includes coding guidelines to not log sensitive data such as email addresses and other personally identifiable information.

The Loupe Agent collects detailed information only about your application and summary information about the computer that it is running on. No information about other applications running or installed is collected. With regard to the data Loupe logs automatically, you can enable anonymous mode to prevent Loupe from collecting personally identifiable information.

Who can access the data?

The purpose of Loupe Cloud-Hosted is to get session data from your users to your team. Loupe passes data collected by Loupe Agents integrated with your applications to the subscribed Loupe Desktops associated with your account. The subscription between Loupe Cloud-Hosted and Loupe Desktop is based on secure authentication including using a user-specific account you create.

Note that if you configure your Loupe Cloud-Hosted account to enable notifications and extensions such as our integration with Slack or FogBugz, Loupe will transmit certain information to external systems that may be governed by other privacy policies.

The data collected by Loupe Agent and stored on Loupe Cloud-Hosted is not accessed by the Loupe development team or its affiliated employees nor is data associated with your account accessible to other customers using the Loupe Server with other accounts.

Disclosure as required by law

For European Union Subscriptions

Information that is collected by or sent to Gibraltar Software will be stored and processed in data centers located within European Union member nations.  Gibraltar Software may disclose this information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Gibraltar Software or the site; (b) protect and defend the rights or property of Gibraltar Software and its family of websites, or (c) act in urgent circumstances to protect the personal safety of Gibraltar Software employees, users of Gibraltar Software software or services, or members of the public. 

For All Other Subscriptions

Information that is collected by or sent to Gibraltar Software may be stored and processed in the United States or any other country in which Gibraltar Software, Inc. or its affiliates, subsidiaries, or agents maintain facilities.  Gibraltar Software may disclose this information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Gibraltar Software or the site; (b) protect and defend the rights or property of Gibraltar Software and its family of websites, or (c) act in urgent circumstances to protect the personal safety of Gibraltar Software employees, users of Gibraltar Software software or services, or members of the public. 

For More Information

If you’d have any additional questions regarding this policy, or any related item please contact us.

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